TERMS AND CONDITIONS OF SALE

August 2008

This website is owned and operated by carpet1st.co.uk, a trading name of The Metro Group, a company registered in England and Wales with registered address: Metro House, 21 Chorley New Road, Bolton, Lancashire, BL1 4QR; Email: info@carpet1st.co.uk; VAT number 343 4581 58 ("carpet1st.co.uk").

When you access this website ("Site") or content or services available via the Site ("Content"), you acknowledge that you have read and agreed to abide by the terms described below and you are deemed to have entered into an agreement with carpet1st.co.uk on the basis of the terms and conditions set out below. We may revise this agreement at any time by posting revised terms on this site which shall take immediate effect. It is your responsibility to check for any updates regularly.

If you have any concerns about the Content, please contact us at our registered office shown above.

Intellectual Property Protection

The term "Intellectual Property Rights" means copyrights, database rights, trademarks, trade names, domain names, rights in logos, get-up and content, inventions, trade secrets and know-how, patents, all rights of whatever nature in computer software and data, all rights of privacy and all intangible rights and privileges of a nature similar to any of the above, in every case in any part of the world and whether or not registered; and including all granted or pending registrations, and all rights to make applications for registration in respect of any of the same.

All Intellectual Property Rights in the Site (including any Content) and any material emailed to you or otherwise supplied to you in conjunction with our online service or products are the property of carpet1st.co.uk or a third party. You may not use or reproduce (other than as expressly permitted below in these terms of use) any Intellectual Property from this Site, for any reason without written permission from the relevant party.

Use of carpet1st.co.uk content

You may not reproduce, modify or in any way commercially exploit any of the Content without prior written permission from carpet1st.co.uk. Written materials provided in printed or electronic form to you by carpet1st.co.uk may not be modified, adapted, translated, or used to create derivative works without the prior written consent of carpet1st.co.uk.

Notwithstanding the above, you may download (including caching) and use the images on this website provided that such use is for personal use only and not for personal gain. carpet1st.co.uk status as the author of any Content must always be acknowledged.

Any enquiries should be directed to info@carpet1st.co.uk.

Any use of Content not specifically permitted above is expressly prohibited. Requests for permission for other uses may be sent to carpet1st.co.uk at Metro House, 21 Chorley New Road, Bolton BL1 4QR or email info@carpet1st.co.uk. We reserve the right to charge a fee.

No Warranty, Disclaimer of Liability and Indemnity

Whilst every effort has been made to ensure the high quality and accuracy of the Site, carpet1st.co.uk makes no warranty, express or implied concerning the Content, which is provided "as is". carpet1st.co.uk expressly disclaims all warranties, including but not limited to warranties of fitness for a particular purpose and warranties of satisfactory quality. In no event will carpet1st.co.uk, its affiliates or other suppliers be liable in contract, tort (including, without limitation, negligence) under statute or otherwise for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on the Content, any websites linked to it and any materials posted on it, even if carpet1st.co.uk has been advised of the possibility that such damages may arise.

carpet1st.co.uk does not guarantee the accuracy or timeliness of the Content appearing on the Site, or that the Site or related systems are free from viruses or other contaminating or destructive properties. Any of the Content on the Site may be out of date at any given time, and carpet1st.co.uk is under no obligation to update such material.

All Content displayed on the Site is for information purposes only and should not be construed as advice or an endorsement or recommendation of any third party supplier, product or service.

Service Availability

carpet1st.co.uk will try to ensure continuous availability of the Site, and all the Content, but accepts no responsibility for the consequences of interruptions or delays, whatever the cause. We make no warranties as to the availability or accessibility of the Site.

carpet1st.co.uk will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Site.

Links to Third Party Websites

The Site contains links to internet sites and resources maintained by third parties. carpet1st.co.uk accepts no responsibility for the privacy practices or content of other such sites. You assume sole responsibility for use of third party links. carpet1st.co.uk provides these links merely for your information and as a convenience and the inclusion of such links does not imply an endorsement.

Parts of the Site may contain advertising or other third party content. Advertisers and other content providers are responsible for ensuring that material submitted for inclusion on the Site complies with international and national law. carpet1st.co.uk is not responsible for any third party content or error, omission or inaccuracy in any advertising material.

Transmission of Personal Data/User Communications

Any personal information or feedback you provide via this Site cannot be guaranteed against interception by a third party while in transit over the public internet, but will be governed by our Privacy Policy (terms of which are included herein by reference) once received.

carpet1st.co.uk processes information about you in accordance with its Privacy Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Governing Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, English law. The parties irrevocably agree to irrevocably submit to the exclusive jurisdiction of the English courts in relation to any dispute, which may arise out of, under, or in connection with these Terms or the legal relationship established by them.

Crucial Trading Bespoke Rug builder Terms & Conditions

Making a purchase
Choose your preferred natural materials, colours and borders, then specify your required size to get an on-screen quote for your rug creation. When you have finished simply checkout and pay for your rug online using your credit card.
Ordering online at www.carpet1st.co.uk is 100% secure as all credit card transactions are processed by Barclaycard.  Online payments can be accepted 24 hours a day, 7 days a week.

Orders not in stock

In the unlikely event that your order is out of stock, you will either be emailed or called with the option to cancel or change the item. We will endeavour to fulfill all orders as quickly as possible, but please bear in mind that by the nature of this product certain ranges can take up to 4 weeks to re-stock.


Errors in delivery

All order errors must be reported on delivery of goods. If in the event goods cannot be checked upon delivery goods must be signed as unchecked. In the unlikely event that this occurs please contact us immediately. Incorrect goods must be returned in there original packaging and as new. Refunds will be made within 5 working days.


Sizes and Imperfections

Each rug from www.carpet1st.co.uk is made by hand from natural materials. These materials by their very nature are prone to small imperfections so please aware of this. As each rug is made by hand, the finished size may vary slightly to the size specified upon order.


Cancellations and Returns

All our rugs are made to order, you have 12 hours from placing your order to cancel it. You can do this by email or by telephone. Any damages must be reported on delivery of goods. In the unlikely event that this occurs please sign for goods as "DAMAGED". If in the event goods cannot be checked upon delivery goods must be signed for as "UNCHECKED". Please contact us immediately. Goods must be returned in there original packaging. You are entitled to either an exchange or full refund. If you have not signed for the goods as damaged or unchecked no refund will be given.

We will arrange collection of the item. Orders sent outside of the UK Mainland are non returnable.


Colour and Images

Due to the nature of monitor set up, colours may vary slightly. Every effort has been made to reflect the true colours of our products.


Complaints

It is our policy to provide the highest level of service to our customers. If you have a complaint please direct it to our customer service department at info@carpet1st.co.uk - We will contact you within 5 days with a response.


Remittance Terms

Payment in full is required before any goods are dispatched. All invoices include VAT at the standard rate and delivery.


Confidentiality

Customer details are strictly confidential and are protected within the current Data Protection Act. We do not disclose any information to third parties.